Reference

How wigogame Handles Your Personal Data

Your personal data — from account registration details to transaction records processed via DANA, OVO, GoPay and QRIS — is collected, stored and used only as described in…

Data stored securelyDANA, OVO, GoPay & QRIS transactions protectedYour right to request deletionNo data sold to third partiesIndonesian law compliance

Explore the Lobby Read FAQ

What Information wigogame Collects and Why

wigogame Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account, we collect your name, email address, phone number, and date of birth to verify your identity and maintain account security. Payment data — including transaction references from DANA, OVO, GoPay and QRIS — is recorded to process deposits and withdrawals accurately

1
and to resolve any disputes you raise. We also collect device identifiers, IP addresses and session logs to detect unauthorised access attempts. Cookies track your lobby preferences so the games you return to most often load first. We do not collect data beyond what is necessary
2
to operate your account and process payments. Access to certain features depends on local law.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT PRIVACY TEAM

Reach Us About Your Data Rights

If you want to request a copy of your data, correct inaccurate information, or ask us to delete your account records, our privacy support team is available every day from 08:00 to 24:00 WIB. You can reach us through the channels below — we aim to respond to all data requests within 3 business days. Players in Surabaya and across Indonesia can submit requests using any channel listed here.

Team online

Live Chat

Open the chat widget inside your account dashboard and select 'Privacy Request' from the topic menu. Our agents handle data queries from 08:00 to 24:00 WIB every day.

Email Support

Send your data access or deletion request to our privacy email address. Include your registered username and the last four digits of your DANA or OVO number for faster verification.

Help Centre

Visit the Help Centre inside your account for a step-by-step privacy request form. Submissions are logged automatically and you receive a reference number within one hour.

HOW WE PROTECT DATA

Our Data Handling and Security Practices

We apply encryption at rest and in transit for all account and payment data. Your QRIS and GoPay transaction logs are stored in isolated database partitions with access limited to authorised operations…

Encryption at Rest

All personal data — including your registered email, phone number and payment method references — is encrypted in storage using AES-256, so it cannot be read if storage media is ever accessed without authorisation.

Cookie Controls

We use functional, analytics and preference cookies. You can manage which categories are active by visiting the Cookie Settings page inside your account. Turning off analytics cookies does not affect your ability to deposit or withdraw.

Account Security

Two-step login verification is available for all accounts. We recommend enabling it via your Security Settings page — particularly if you access the lobby from multiple devices or public networks in Indonesia.

Data Retention

We keep account and transaction records for as long as your account is active, plus a period required by applicable regulations. Once that period ends, data is permanently deleted from our systems unless a dispute is still open.

Third-Party Sharing

We share data only with payment processors — DANA, OVO, GoPay, QRIS — and identity verification partners strictly needed to operate your account. We do not sell your data to advertisers or marketing companies.

Policy Update Notices

When we update this Privacy Policy, we send a notification to your registered email address at least 7 days before changes take effect. You can review the full change log inside your account's Document History section.

Privacy Policy Questions Answered

Below are the questions we hear most often about how wigogame collects, uses and protects your personal information. If your question is not covered here, reach our privacy team via Live Chat or the Help Centre inside your account — we aim to reply within 3 business days.

We collect your name, email address, phone number and date of birth at registration. Once you add a payment method, we also log transaction references from DANA, OVO, GoPay or QRIS to process your deposits and withdrawals correctly.

We share data only with the payment processors you use — DANA, OVO, GoPay, QRIS — and with identity verification partners. We do not sell your personal data to advertisers, data brokers or any unrelated third parties under any circumstances.

Submit a data access request through Live Chat (select 'Privacy Request') or via our privacy email. Include your username and the last four digits of your registered payment number — we will respond within 3 business days with a summary of your stored data.

Yes. Submit a deletion request through the Help Centre form or by email. We will remove your personal data once any mandatory retention period required by applicable regulations has passed and no open disputes remain on your account.

Payment transaction references from DANA, OVO, GoPay and QRIS are stored in isolated database partitions encrypted with AES-256. Access is restricted to authorised operations staff only, and all access events are logged for quarterly internal audit review.

We use functional, analytics and preference cookies. You can choose which categories are active in Cookie Settings inside your account. Disabling analytics cookies does not affect your ability to log in, deposit via GoPay or QRIS, or withdraw funds.

Yes. We send a notification to your registered email address at least 7 days before any update takes effect. A full change log is also available in the Document History section of your account so you can compare the previous and current versions.

How wigogame Handles Your Personal Data

Reach Us About Your Data Rights

Live Chat

Email Support

Help Centre

Our Data Handling and Security Practices

Encryption at Rest

Cookie Controls

Account Security

Data Retention

Third-Party Sharing

Policy Update Notices

Privacy Policy Questions Answered

01 What personal data does wigogame collect when I open an account?

02 Does wigogame share my data with third parties?

03 How can I request a copy of the data wigogame holds about me?

04 Can I ask wigogame to delete my account data?

05 How does wigogame protect my payment transaction records?

06 How do cookies work on wigogame and can I turn them off?

07 Will I be notified if the Privacy Policy changes?

Related Pages